How does the ad hoc 'pay as you go' pricing work?
For the ‘pay as you go’ service, we charge based on the amount of unique emails in the lists presented for payment at that time. You can upload multiple lis...
Thu, 10 Aug, 2017 at 12:54 PM
How do I download results?
To download results:-  1. Click on the Your Lists tab  2. Select Download Results from the action dropdown menu.  3. You will see a summary of the list re...
Thu, 10 Aug, 2017 at 1:05 PM
In what format are results returned?
Results are returned as .CSV or .TXT files, with the same file name as the uploaded file.  The results are appended in new columns to the right-hand side of...
Thu, 10 Aug, 2017 at 1:06 PM
Can you validate Hotmail and Yahoo in batches?
Yes, we can verify these domains in our batch service. However, some of the major consumer ISPs such as Hotmail and Yahoo are quite sensitive to large numbe...
Thu, 10 Aug, 2017 at 1:08 PM
How quickly are lists processed?
On average a list containing up to 50,000 emails will take approximately 8 hours to complete. At weekends, it may take over 24 hours to process a list.
Thu, 10 Aug, 2017 at 1:12 PM
Can I upload a file containing multiple data fields, i.e. not just an email address?
Yes, you can upload a file containing multiple columns of data. Our system will pick out the email address field automatically and preserve the rest of your...
Thu, 10 Aug, 2017 at 1:13 PM
Can I upload a file of emails all at the same domain e.g.
Whilst this is possible, it is likely to result in a higher proportion of “Unknowns”. We recommend that files should not contain more than 49% of any single...
Thu, 10 Aug, 2017 at 1:14 PM
Are there any domains that you can't verify?
There are millions of active domains used for email purposes, so naturally, it is impossible to provide a meaningful list of domains that cannot be verified....
Thu, 10 Aug, 2017 at 1:16 PM
Which forms of payment do you accept?
Payment can be made by Visa, MasterCard or PayPal. In some cases we can accept payment by bank transfer – please contact our sales team if you wish to discu...
Thu, 10 Aug, 2017 at 1:17 PM
Can I upgrade my subscription service?
Yes, you can upgrade at any time but please note we cannot deduct any pro-rata amounts for unused days on your existing subscription. We advise that you tak...
Thu, 10 Aug, 2017 at 1:17 PM